“Because the university’s IT environment is characterized by high technical debt, duplication of systems, and a highly distributed structure, our community is presented with a very painful user experience,” said Cornell University Chief Global Information Officer Curtis Cole. “It is up to each person to figure out which unit is using which system, and where to go or log in to get their work done, because the system doesn’t bring the solution to them. The students, faculty, staff, researchers, alumni, parents, donors, and our corporate partners all have to figure out their unique path through our tech stack on their own.”

Read more about the current six-month evaluation process in the  August 30, 2024 news article.